GE Energy

Training Manager / Customer Service Specialist (1823411)
Location: Hatfield, Pennsylvania - United States
Posted: 11/10/2019

Training Manager / Customer Service Specialist

Role Summary/Purpose The Training Manager will be responsible to own the training service product line for the Emissions Monitoring global installed base. The successful candidate will develop training seminars, creative training delivery methods and provide site training services for CEMS and DAHS. Training will include meeting regulations for air emissions found in US 40 CFR Part 60 and Part 75.
Essential Responsibilities *Coordinate all Training activities for Continuous Emissions Monitoring Systems (CEMS) and Data Acquisition and Handling Systems (DAHS)
*Produce training materials and procedures to provide best-in-class training services
*Partner with key customer contacts to identify new subjects and methods for training
*Develop new training services through creative content and delivery methods
*Promote cooperation and manage other personnel to lead actual training workshops
*Produce marketing materials and communicate to customers to drive sales of training services
*Manage training schedules to meet customer demands and support customer service team during high volume time periods
*Complete software service requests including providing Electronic Data Report (EDR) generation services
Qualifications/Requirements *High school diploma / G.E.D. certificate
*Minimum of 5 years of call center or customer service experience
*Minimum of 6 months of technical training experience
*Minimum of 6 months of experience with software or PC hardware technical support over the telephone

*Proficient with Microsoft Office software
*Ability and willingness to fulfill the requirements to obtain a Transportation Worker Identity Credential
*Ability and willingness to travel (up to 40%) globally to perform training seminars at customer locations
Additional Eligibility Qualifications For U.S. employment opportunities, GE hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. GE will require proof of work authorization. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Desired Characteristics *Familiarity with the Energy Power Industry, Emissions Monitoring and Reporting and Federal / State air emissions regulations
*Excellent communication skills
*Self-motivated, with the ability to handle multiple and shifting priorities
*Ability to perform in a fast paced team environment
*Strong leadership skills
*Self-starter, capable of working with minimum supervision
*Willing to adjust start of workday as needed to support global customer installed base
*Bachelorís Degree in a Technical discipline

Additional Requirments / Information

Job Capacity:Employee (full-time)
Minimum Education Level:See Job Description
Visa Sponsorship: No
Related Industries:Customer Service
GE Energy is one of the world's leading suppliers of power generation and energy delivery technologies in all areas of the energy industry including coal, oil, natural gas and nuclear energy as well as with renewable resources such as water, wind, solar and alternative fuels.

*GE Energy has requested along with applying online at you also fill out additional information on their site. Please click 'Apply Online' to begin the application process.

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