GE Energy

Hydrocarbon Process - Account Manager (1823417)
Location: Warren, Pennsylvania - United States
Posted: 1/11/2019

Hydrocarbon Process - Account Manager

Role Summary/Purpose The Hydrocarbon Process - Account Manager is responsible for the effective and profitable management of assigned customer accounts. This role is primarily focused on growing and maintaining existing accounts.
Essential Responsibilities Work with current customers to provide value and meet service needs
Participate in sales calls for new accounts
Outline, present and sell the value of our products and services that can benefit our customer needs
Participate in plant visits to gather samples
Interface primarily with assigned external customers for all matters concerning new parts, inside sales, and total support, ensuring that both customer and GE objectives are met
Establish, implement, and monitor the Order-Thru-Remittance (OTR) process for assigned customers
Cover all disciplines within the OTR process, including financial, contractual, and legal relations with the customer
Assume overall responsibility for customer satisfaction
Serve as primary customer interface for OTR status and/or issues pertaining to spare part procurement
Respond to all customer inquiries in a timely manner on the processing of customer orders, acknowledgements, Purchase Order amendments, and alteration notification
Clearly define and communicate problems as perceived by the customer
Maintain complete and current knowledge of the product / OTR status including future use and needs of the customer
Manage the activities of supporting organizations to ensure that technical and business problems are resolved in the balanced interest of GE and the customer
Develop and maintain a customer preference relationship toward GE
Monitor special programs and coordinate both internally and externally with the customer
Screen and analyze customer order practices looking for trends and unusual order practices
Provide liaison between Marketing, Quality, Operations, and Engineering to resolve product field issues
Qualifications/Requirements Minimum 2 years of experience in refining processes, petrochemical processes or oil field treatment
B.S. degree in Engineering (Chemical, Industrial, or Mechanical), Biology, or Chemistry,
Bachelor's degree in any discipline plus at least 4 years of experience in refining processes, petrochemical processes or oil field treatment
High school diploma / GED with at least 8 years of experience in a marketing or sales position)

Ability and willingness to work in range of environments to include but not limited to oil refineries, petrochemical facilities, industrial facilities, manufacturing facilities, and power industry facilities
Additional Eligibility Qualifications For U.S. employment opportunities, GE hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. GE will require proof of work authorization. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Desired Characteristics Proven analytical ability
Strong oral and written communication skills
Strong interpersonal and leadership skills
Demonstrated sales / people skills and/or aptitude
Solid communication skills (both written and verbal)
Proven sales record or aptitude to succeed in a technical and relationship driven business
Demonstrated computer skills, including Microsoft Word, Excel, Outlook and PowerPoint
Willing to work independently (after proper training) and be a self-starter
Flexible: Willing to work long hours, at times
Ability and willingness to reside in location of posting
Ability and willingness to travel within territory (Travel requirements for the position will be discussed further during interview process)

Additional Requirments / Information

Job Capacity:Employee (full-time)
Minimum Education Level:See Job Description
Visa Sponsorship: No
Related Industries:Sales
GE Energy is one of the world's leading suppliers of power generation and energy delivery technologies in all areas of the energy industry including coal, oil, natural gas and nuclear energy as well as with renewable resources such as water, wind, solar and alternative fuels.

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