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Rep-Retail Sales - Bilingual
(2655540)
Location: Madison, Wisconsin - United States
Posted: 2/6/2012
Responsibilities
Sales Results: Meet and exceed quota/revenue target for net activations, customer renewals, accessories, handsets, and enhanced services. Demonstrate equipment functions and network capability. Perform rate package evaluations and propose solutions that best benefit the company and the customer.
Customer Retention: Maintain and grow existing customer base and manage churn. Contact existing customers for contract renewals, and various data, accessory, and handset upsell opportunities. Ensure customer satisfaction and resolve all customer issues and concerns.
Order Processing: Accurately process customer transactions, audit and reconcile daily cash receipts.
Training/Meetings: Responsible for thorough knowledge of all store functions. Remain current on all wireless products, services, industry and competitive trends. Attend all applicable trainings/meetings.
Qualifications
High School Diploma required.
AA or better preferred.
1-2 years experience in a retail sales environment.
Flexible schedule (including evenings and weekends) required.
Strong interpersonal, verbal, and communications skills.
PC proficiency in Microsoft Excel & Word required.
Ability to analyze customer needs, present solutions and add value through delivery of products and services.
The ability to work well in a dynamic, fast-changing environment that requires a high degree of multi-tasking with minimal supervision.
Effective negotiation and closing skills.
Bilingual - english/spanish preferred.
Equal Employment Opportunity
We are an equal opportunity employer m/f/d/v.
Additional Requirments / Information
| Job Capacity: | Employee (full-time) |
| Minimum Education Level: | See Job Description |
| Visa Sponsorship: | No |
| Related Industries: | Sales |
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