PNC Financial Services Group

Information Services Support

Description

As an employee of PNC Financial Services Group, you become part of an organization committed to customers, employees, investors, and the communities in which we do business. PNC is an established, growing and successful financial services company, with businesses organized around retail and commercial banking, asset management, and funds processing. Our branches are concentrated in thirteen states and the District of Columbia; additional offices are located nationwide and internationally. We are growing in size and through recent acquisitions have become the fifth largest bank by deposits in the US. We are also growing in reputation, as a leader in areas such as work/life family culture, "green" building design, frontier technology, and strong corporate social responsibility.

As an Information Services Support I, you are a member of PNC's Technology organization of more than 1500 professionals. You will be based in Pittsburgh, PA in One PNC Plaza, where you will work with internal users within the Wholesale Bank. Your responsibilities supporting over 30 applications, and maintenance of customer information for the Wholesale Bank. This includes data entry and ongoing clean-up on the customer's and associated accounts to support customer relationship exposure reports that are used by senior management and credit approval. The position is responsible for supplying a full service help desk to the Wholesale Bank. Provides full service help desk support for the users within the Wholesale Bank. Responsible for the data integrity of customer and account level information within several systems. Responsible for ensuring work completion deadlines are met. Responsible for supporting users by navigating throughout applications as well as supplying a contact for each interfacing application. Answers questions and provides other types of support to the users by answering the phone. Responsible for logging all calls into a Lotus Notes database. To support the users of the Wholesale Bank to make it easier for Regional Managers, Administrative Assistants, etc. to do business within PNC.

Performs routine maintenance on customer's accounts within Power 1 and Universell which consists of data entry, research, and validation of the information. Commitment to complete maintenance within a 24 hour turnaround and next day verification on maintenance. Required to send a completion of maintenance notice to the requestor or call requestor for clarification on incomplete maintenance.
To supply data integrity to the customer and account information. The information is interfaced into a large number of other systems including reports that support senior management/credit executives.
You will report to a Manager, Customer Information Hotline.
Qualifications

The successful candidate will have the following qualifications:

* Strong leadership, organizational and interpersonal skills. Demonstrated verbal and written communication skills. Proficient PC skills, including mainframe and Lotus Notes software.
* Ability to work independently with minimul manager's oversight.
* At least two years of Customer Service experience.
* Excellent written and verbal communication skills.
* Strong knowlege of Excel.

PNC is committed to offering you a comprehensive and competitive benefits package. We design our full time and part time benefits programs based on PNC's benefits philosophy to provide quality levels of coverage at affordable costs over the long term for both employees and PNC. We strive to balance the cost of providing competitive benefits with the need to cover employees with a wide range of protection during and after employment.

Options you may be able to consider include:
* Medical and Dental Coverage
* Life Insurance
* Part Time Benefits
* Education Assistance
* Paid Training
* Paid Vacation
* Competitive Pay
* Shift Differential
* 401(k) and Pension Plan
* Employee Stock Purchase Plan
* Flexible Schedules
* Growth Opportunity
* Work/Life Balance
PNC is an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO

Additional Requirments / Information

Job Capacity:	Employee (full-time)
Minimum Education Level:	See Job Description
Visa Sponsorship:	No
Related Industries:	Information Systems

PNC Careers.

Balance, growth, recognition and satisfaction - you'll find all that and so much more in a career at PNC. Here we're focused on people. That includes our customers as well as our employees. If you have energy, talent, ambition and passion, you'll have the opportunity to thrive in an environment that can help advance your career and support your life. It's your future. Make the most of it at PNC.

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