Children's Hospital - Sheikh Zayed Campus - Michigan Ave.

Coordinator Patient Access Operations (38591063)
Location: Washington, District of Columbia - United States
Posted: 11/22/2017

Coordinator Patient Access Operations

Full-time Mon - Fri Day shift Associates Degree Preferred

Coordinator Patient Access Operations

As the nation's children's hospital, the mission of Children's National Medical Center is to excel in Care, Advocacy, Research and Education.
We accomplish this through:
?Providing a quality health care experience for our patients and families.
?Improving health outcomes for children regionally, nationally, and internationally.
?Leading the creation of innovative solutions to pediatric health challenges.

Position Summary
Responsible for coordination of business operations of the Patient Access Department. Supervise, train, mentor, and develop staff to ensure departmental objectives are met. Responsible to coordinate the business and administrative operations of the 24/7 Patient Access Department. Perform supervisory duties which include hire, train, and evaluate the Patient Access team. (Admissions, Emergency Department, Laboratory and Radiology Registration and Scheduling, and Financial Counseling). Emphasis is placed on customer service, patient satisfaction, staff development, and fiscal goals. Responsible to assist in managing the financial aspects of the department and the quality assurance activities. Work with medical, nursing, and accounting staff to ensure appropriate patient placement. This position will rotate call, weekend and shift coverage as needed. In addition, will float between the different locations within Patient Access (SZ Campus, United Medical Center and Off-site Ancillary locations), as needed.

Minimum Education
Associate's Degree
Specific Requirements and PreferencesAssociates degree in Business Administration or health care preferred, some college desirable.

Minimum Work Experience
4 yearsSpecific Requirements and PreferencesAt least 4 years of related and progressive experience. Minimum of one year of supervisory experience.

Required Skills/Knowledge
Computer literacy, ability to set and accomplish goals timely, ability to handle the public and hospital staff professionally in all encounters ability to type 35-40 WPM. Must be able to successfully pass typing and Microsoft proficiency assessment.

Functional Accountabilities
Staff Development

Under the direction of management, supervise, train, mentor and develop all Patient Access staff.
Conduct performance evaluations and manage staff performance goals.
Establish work schedules for the staff; ensure proper coverage; work to develop a float pool; rotate call schedule as needed/weekends and holidays.
Quality Control

Run and analyze standard reports and ensure mistakes are corrected.
Monitor and supervise quality control of staff in registration process; well versed in all Patient Access functions; maintain and monitor billing system and review monthly reports; required to work at least 2 shifts a month on a different site or different shift.
Maintain and monitor billing system and review monthly reports.
Complete on line registration with parents/guardian via telephone or in person, as a backup to staff.
Verify insurance eligibility and coverage.
Enter charges and diagnostic codes into appropriate systems.
Manage work list to ensure they are addressed in a timely manner; fax order queues and email requests; review patient portal work list continuously throughout the day and address inquiries immediately.

Coordinate communication with other CNMC departments, such as Human Resources, IT, Purchasing and Engineering.
Coordinate general office support for the clinic.
Respond to inquiries and complaints in a timely manner.
Administrative Assistant

Perform administrative tasks such as payroll, time records, and petty cash and check requests.
Monitor the ordering of office supply.
Create/develop reports as needed.
Attend and Conduct staff meetings.

Participate in departmental staff meetings.
Offer to assist others when work is completed.

Organizational Accountabilities (Staff)
Organizational Commitment/Identification

Partner in the mission and upholds the core principles of the organization
Committed to diversity and recognizes value of cultural/ ethnic differences
Demonstrate personal and professional integrity
Maintain confidentiality at all times
Customer Service

Anticipate and responds to customer needs; follows up until needs are met

Demonstrate collaborative and respectful behavior
Partner with all team members to achieve goals
Receptive to others' ideas and opinions
Performance Improvement/Problem-solving

Contribute to a positive work environment
Demonstrate flexibility and willingness to change
Identify opportunities to improve clinical and administrative processes
Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility

Use resources efficiently
Search for less costly ways of doing things

Speak up when team members appear to exhibit unsafe behavior or performance
Continuously validate and verify information needed for decision making or documentation
Stop in the face of uncertainty and takes time to resolve the situation
Demonstrate accurate, clear and timely verbal and written communication
Actively promote safety for patients, families, visitors and co-workers
Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities

Additional Requirments / Information

Job Capacity:Employee (full-time)
Minimum Education Level:See Job Description
Visa Sponsorship: No
Related Industries:Customer Service

At Children's, we know what it takes to really connect with kids, we're looking for nurses who love a challenge.

Pediatric nurses have to be patient. They have to be understanding, yet able to communicate effectively and honestly with a child and their family about their illness and treatment. And every Children's nurse must have the confidence to take a patient's care into his or her own hands.

At Children's you'll work closely with each patient and their family across a continuum of care - beginning with admission, when you perform physical assessments and take a patient/family history that covers all the vitals.

You'll prepare and carry out a plan of patient care. You'll work with professionals from all Children's health care disciplines. Together you will ensure your patients' progress every step of the way. You will even make rounds with physicians, discussing your patients' conditions and needs.

Professionally, you'll grow like never before.

The nursing practice environment at Children's is ideal for developing your skills to the maximum, increasing your level of responsibility and entering new specialty areas.

Our versatile career ladder, the Program for Professional Advancement (PPA), enables you to move both vertically and laterally across a wide range of clinical, educational and management opportunities. Recently we restructured our nurses compensation package to include:

  • Flexible Scheduling

  • Tuition Assistance

  • Professional Development

  • Clinical Ladder

  • Continuing Education Conferences (local, regional, national)

  • Weekend Incentive Program

  • Exceptional Differentials

  • Preceptorship and Charge Nurse Recognition

  • Certification and Degree Recognition Bonus

  • Collaborate with Internationally-Acclaimed

  • Medical Leaders

  • Pediatric Nursing Fellowships (PICU, NICU, Hematology/Oncology)


Our recent achievement of Magnet status reflects what we’ve known all along: That our nurses are something very special - that their vision, talents, dedication and leadership define a truly exceptional practice environment. We invite you to learn more about our Magnet environment, accomplished by approximately 6% of the nation’s hospitals, and even fewer pediatric centers.

We are also a Beacon Award winner, recognized for our outstanding CICU and PICU environments. In fact, our Pediatric Cardiac Intensive Care Unit is the first in the country to be designated a Beacon Award winner AND our Pediatric Intensive Care Unit is the first in the Northeast region to receive the Beacon designation!

*Children's Hospital - Sheikh Zayed Campus - Michigan Ave. has requested along with applying online at you also fill out additional information on their site. Please click 'Apply Online' to begin the application process.

* If you would like to find out more about this position or this particular hospital, please click on the 'Information' button. We realize that you may need further information even if you are not ready to apply for a job at this time.

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