Children's National Health System


Coordinator Volunteer Services (42954127)
Location: Washington, District of Columbia - United States
Posted: 1/20/2018

Coordinator Volunteer Services

Childrenís National is seeking an innovative change-agent in the Volunteer Services department to coordinate the supervision, recruitment and retention efforts of our organization-wide volunteer services initiative. The Coordinator Volunteer Service will be responsible to recruit, orient, train and manage Childrenís National volunteers. Will foster community support, oversee donations, and coordinate hospital tours, patient activities and special events. Will be responsible to ensure compliance with all Joint Commission standards and Childrenís National policies, and certify volunteer database is kept up-to-date and remain an effective tool for ongoing communication and statistics for annual report. The Coordinator Volunteer Services will be responsible to implement strategic plan through management of operations of department/ service area; troubleshoot operational issues and develop action plans to resolve. Will work with Manager to develop, implement and evaluate weekend services, programs, policies and procedures, and performance standards to achieve departmental goals.

Qualifications

Minimum Education
Bachelor's Degree
Specific Requirements and Preferences
Bachelor's degree in Business Administration, Human Resources, Psychology, Public Administration or related field required.
Minimum Work Experience
3 Year(s)
Specific Requirements and Preferences
At least 3 - 4 years of related and progressive experience, preferably in a health care environment or volunteer management. Minimum of 1 year of supervisory experience.
Required Skills/Knowledge
Demonstrate placing a high priority on serving volunteers in a timely and courteous manner. Advanced knowledge of Microsoft office. Spanish speaking preferred. Excellent communication, problem-solving, training facilitation, customer service, presentation and organizational skills required. Ability to comfortably work with internal and external customers from diverse social, cultural and educational backgrounds. Demonstrated project management, coaching and coordination skills. Ability to identify and work collaboratively with diverse teams. Ability to listen, be empathetic, motivate and follow-through, be tenacious, and be eager to seize challenges and resolve issues. Flexibility and ability to work on weekends and off-hour shifts.
Required Licenses and Certifications

Functional Accountabilities
Administrative Support
Plan and facilitate annual award ceremony to recognize individual volunteer accomplishments.
Maintain office supplies, equipment and reference manuals.
Responsible to ensure volunteer database is kept up-to-date and remain as an effective tool for ongoing communication and statistics for annual report.
Act as back-up when volunteer staff are on leave.
Volunteer Retention
Work collaboratively with volunteers to find solutions to increase volunteer satisfaction and commitment.
Design a volunteer satisfaction survey; ensure suggestions are implemented.
Work with volunteers to create volunteer-run group events and activities.
Develop and maintain effective working relationships between staff, volunteers.
Communicate needs of volunteers to staff and the need of unit to volunteers.
Oversee Volunteer Services
Oversee Volunteer recruitment efforts within the community; respond to requests to volunteer on a timely manner; recruit volunteers to meet the needs of clinics, units and extended campuses.
Design, facilitate and implement changes in volunteer training course; set annual calendar for training, and confirm education programs.
Ensure volunteer competencies in universal pre-cautions, safety and age specific competencies.
Ensure volunteer compliance with mandatory annual medical requirements and Joint Commission requirements.
Develop and facilitate effective working relationship between staff and volunteers; take a leadership role to monitor, evaluate and document individual volunteer performance.
Implement strategic plan through management of operations of department/ service area; troubleshoots operational issues and develops action plans to resolve.
Work with Manager to develop, implement and evaluate services, programs, policies and procedures, and performance standards to achieve departmental goals.
Community Support, Events and Hospital Tours
Organize Hospital tours; act as representation for advocacy care.
Provide statistics for annual report.
Work with community partners to provide entertainment-based activities for patients.
Work with community partners to help solicit donations to Dr. Bearís Closet.
Ensure thank you notes are issued to community partners and donors within 2 weeks of donation and/or event.
Oversee the Tour program and supervise tour guides.
Organizational Accountabilities (Staff)
Organizational Commitment/Identification Partner in the mission and upholds the core principles of the organization
Committed to diversity and recognizes value of cultural ethnic differences
Demonstrate personal and professional integrity
Maintain confidentiality at all times
Customer Service Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication Demonstrate collaborative and respectful behavior
Partner with all team members to achieve goals
Receptive to othersí ideas and opinions
Performance Improvement/Problem-solving Contribute to a positive work environment
Demonstrate flexibility and willingness to change
Identify opportunities to improve clinical and administrative processes
Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility Use resources efficiently
Search for less costly ways of doing things
Safety Speak up when team members appear to exhibit unsafe behavior or performance
Continuously validate and verify information needed for decision making or documentation
Stop in the face of uncertainty and takes time to resolve the situation
Demonstrate accurate, clear and timely verbal and written communication
Actively promote safety for patients, families, visitors and co-workers
Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Primary Location: District of Columbia-Washington
Work Locations: Sheikh Zayed Campus 111 Michigan Avenue Washington 20010
Job: Non-Clinical Professional
Organization: Patient Services
Regular / Temporary: R (Regular)
Position Status: FT - Full-Time
Shift: Weekend
Work Schedule: Sunday - Thursday 8am to 4:30pm

Additional Requirments / Information

Job Capacity:Employee (full-time)
Minimum Education Level:See Job Description
Visa Sponsorship: No
Related Industries:Other

At Children's, we know what it takes to really connect with kids, we're looking for nurses who love a challenge.


Pediatric nurses have to be patient. They have to be understanding, yet able to communicate effectively and honestly with a child and their family about their illness and treatment. And every Children's nurse must have the confidence to take a patient's care into his or her own hands.


At Children's you'll work closely with each patient and their family across a continuum of care - beginning with admission, when you perform physical assessments and take a patient/family history that covers all the vitals.


You'll prepare and carry out a plan of patient care. You'll work with professionals from all Children's health care disciplines. Together you will ensure your patients' progress every step of the way. You will even make rounds with physicians, discussing your patients' conditions and needs.


Professionally, you'll grow like never before.


The nursing practice environment at Children's is ideal for developing your skills to the maximum, increasing your level of responsibility and entering new specialty areas.


Our versatile career ladder, the Program for Professional Advancement (PPA), enables you to move both vertically and laterally across a wide range of clinical, educational and management opportunities. Recently we restructured our nurses compensation package to include:

  • Flexible Scheduling

  • Tuition Assistance

  • Professional Development

  • Clinical Ladder

  • Continuing Education Conferences (local, regional, national)

  • Weekend Incentive Program

  • Exceptional Differentials

  • Preceptorship and Charge Nurse Recognition

  • Certification and Degree Recognition Bonus

  • Collaborate with Internationally-Acclaimed

  • Medical Leaders

  • Pediatric Nursing Fellowships (PICU, NICU, Hematology/Oncology)

  • AND MORE!



Our recent achievement of Magnet status reflects what we’ve known all along: That our nurses are something very special - that their vision, talents, dedication and leadership define a truly exceptional practice environment. We invite you to learn more about our Magnet environment, accomplished by approximately 6% of the nation’s hospitals, and even fewer pediatric centers.



We are also a Beacon Award winner, recognized for our outstanding CICU and PICU environments. In fact, our Pediatric Cardiac Intensive Care Unit is the first in the country to be designated a Beacon Award winner AND our Pediatric Intensive Care Unit is the first in the Northeast region to receive the Beacon designation!

*Children's National Health System has requested along with applying online at CampusCareerCenter.com you also fill out additional information on their site. Please click 'Apply Online' to begin the application process.

* If you would like to find out more about this position or this particular hospital, please click on the 'Information' button. We realize that you may need further information even if you are not ready to apply for a job at this time.

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