Hospital Main Campus, KS

LAB CUSTOMER SERVICE REP (44395948)
Location: Kansas City, Kansas - United States
Posted: 12/12/2017

LAB CUSTOMER SERVICE REP

Full Time noon-2030 Evenings High School/GED I am at least 18 years of age I am authorized to work in the United States I meet the job requirements as described
Work among the best. At The University of Kansas Hospital, the Department of Information Technology Services is committed to providing the information required to support patient centered care in a technologically superior environment while safeguarding data integrity, security, and accessibility. The hospital offers very competitive wages and an outstanding benefit package.
We currently have an opening for a Lab Customer Service Representative.

Responsibilities
Demonstrates customer service by responding to telephone inquiries and providing support to the end caller addressing their needs and ensuring customer/patient satisfaction
Demonstrates knowledge of specimen collection techniques and requirements aligned with patient care, including D.O.T certification. Ensures positive patient identification, correct specimen collection, and transport. Understands the importance of specimen integrity and how it affects laboratory results
Demonstrates the ability to function in specimen processing section and order test for all laboratory departments when applicable. Ensures the proper labeling, handling and distribution of all samples. Accurately performs data entry in all applicable information systems in compliance with departmental and organizational policies.
Ensures pricing is correct; ensures ICD-9/10 codes are appropriate and provided by physician for each send out test ordered. Assembles information needed to send out esoteric tests which may include patient and insurance information. Arranges for special draws (kits and tubes) and coordinates phlebotomy activities.
Maintains an adequate inventory of all supplies
Provides patients and/or care providers with accurate instruction and necessary materials for specimen collection

Requirements
High school diploma or equivalent required
Advanced level of skill in adult and pediatric phlebotomy preferred
Minimum two years of experience in Clinical Laboratory specimen collection and processing and hospital/laboratory information systems data entry required
Previous supervisory or lead tech experience preferred
Ability to understand, read, write and speak English
Computer knowledge including understanding of internet

Additional Requirments / Information

Job Capacity:Employee (full-time)
Minimum Education Level:See Job Description
Visa Sponsorship: No
Related Industries:Customer Service
No Profile Available

*Hospital Main Campus, KS has requested along with applying online at CampusCareerCenter.com you also fill out additional information on their site. Please click 'Apply Online' to begin the application process.

* If you would like to find out more about this position or this particular hospital, please click on the 'Information' button. We realize that you may need further information even if you are not ready to apply for a job at this time.

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