Children's National Health System

Practice Operations Manager (CP&A) (44493774)
Location: Washington, District of Columbia - United States
Posted: 2/17/2018

Practice Operations Manager (CP&A)

The Practice Operations Manager (CP&A) will manage the day-to-day operations of practice. Will coordinate assignment of tasks to support staff, supervise performance of staff, ensure efficient and cost effective operations and implement goals, objectives, practice policies and procedures. Will proactively engage in service excellence and business planning and financial management.


Minimum Education
Bachelor's Degree
Specific Requirements and Preferences
Bachelors degree or equivalent & relevant work experience.
Minimum Work Experience
5 Year(s)
Specific Requirements and Preferences
At least 5 years of related and progressive experience in a healthcare/practice setting. Minimum of 2 years of supervisory experience.
Required Skills/Knowledge
Excellent interpersonal and written communications skills. Must have knowledge of physician practice operations, process and quality improvement. Ability to lead staff performance as well as conduct disciplinary actions.
Required Licenses and Certifications

Functional Accountabilities
Clinic Operations Management
Provide direct oversight of day-to-day operations of the practice; troubleshoot operational issues and develop action plans to resolve.
Develop perfromance standards to achieve practice goals, develop and implement policies and procedures.
Ensure accuracy of work/registration process by staff; implement training and testing of staff skills/knowledge.
Optimize time-of-service collections and ensure cash collection processes are pefromed completely and accurately.
Participate in the evaluation of current business as well as new program inititatives
Ensure adherence to corporate policies and procedures.
Ensure that vendor invoices are entered in Brea Resource to be processed timely.
Monitor suppplies and place orders as necessary.
Reveiw monthly practice perfromance reports with practice leadership team to ensure expenses are within budgeted projections.
Participate in the development of annual operating budgets.
Review existing vendor contracts and propose changes to optimize cost/benefit.
Quality Control
Implement monthly customer satisfaction surveys and work with physician leader and QI specialtist to make improvements as indicated by survey results.
Ensure quality of registration process by reviewing registration errors as indicated by insurance denials and provide feedback to staff.
Lead performance improvement initiatives as identified by management team.
Ensure performance boards are implemented and updated.
Human Resources
In collaboration with management team, hire, train, develop, mentor administrative staff and provide on-going performance feedback.
Conduct perfromance evaluation and manage staff perfromance goals.
Conduct corrective and disciplinary actions as needed.
Esabish work schedules for staff.
Assign duties to staff and allocate staff resources to optimize staff skills & expertise.
Administrative & Facility Management
Perform administrative tasks such as payroll, time recores, requistions and OCR entry inot Bear Resource Finance.
Perform other administrative duties as assigned and deemed necessary for the practice.

Primary Location: Maryland-Clinton
Work Locations: CP&A Clinton 9015 Woodyard Road Suite 111 Clinton 20735
Job: Management
Organization: Childrens Peds and Assoc
Regular / Temporary: R (Regular)
Position Status: FT - Full-Time
Shift: Day
Work Schedule: 830-500

Additional Requirments / Information

Job Capacity:Employee (full-time)
Minimum Education Level:See Job Description
Visa Sponsorship: No
Related Industries:Management

At Children's, we know what it takes to really connect with kids, we're looking for nurses who love a challenge.

Pediatric nurses have to be patient. They have to be understanding, yet able to communicate effectively and honestly with a child and their family about their illness and treatment. And every Children's nurse must have the confidence to take a patient's care into his or her own hands.

At Children's you'll work closely with each patient and their family across a continuum of care - beginning with admission, when you perform physical assessments and take a patient/family history that covers all the vitals.

You'll prepare and carry out a plan of patient care. You'll work with professionals from all Children's health care disciplines. Together you will ensure your patients' progress every step of the way. You will even make rounds with physicians, discussing your patients' conditions and needs.

Professionally, you'll grow like never before.

The nursing practice environment at Children's is ideal for developing your skills to the maximum, increasing your level of responsibility and entering new specialty areas.

Our versatile career ladder, the Program for Professional Advancement (PPA), enables you to move both vertically and laterally across a wide range of clinical, educational and management opportunities. Recently we restructured our nurses compensation package to include:

  • Flexible Scheduling

  • Tuition Assistance

  • Professional Development

  • Clinical Ladder

  • Continuing Education Conferences (local, regional, national)

  • Weekend Incentive Program

  • Exceptional Differentials

  • Preceptorship and Charge Nurse Recognition

  • Certification and Degree Recognition Bonus

  • Collaborate with Internationally-Acclaimed

  • Medical Leaders

  • Pediatric Nursing Fellowships (PICU, NICU, Hematology/Oncology)


Our recent achievement of Magnet status reflects what we’ve known all along: That our nurses are something very special - that their vision, talents, dedication and leadership define a truly exceptional practice environment. We invite you to learn more about our Magnet environment, accomplished by approximately 6% of the nation’s hospitals, and even fewer pediatric centers.

We are also a Beacon Award winner, recognized for our outstanding CICU and PICU environments. In fact, our Pediatric Cardiac Intensive Care Unit is the first in the country to be designated a Beacon Award winner AND our Pediatric Intensive Care Unit is the first in the Northeast region to receive the Beacon designation!

*Children's National Health System has requested along with applying online at you also fill out additional information on their site. Please click 'Apply Online' to begin the application process.

* If you would like to find out more about this position or this particular hospital, please click on the 'Information' button. We realize that you may need further information even if you are not ready to apply for a job at this time.

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