Children's National Health System

Location: Washington, District of Columbia - United States
Posted: 3/20/2018


Children's National Health System (CNHS) has been a pioneer in pediatric healthcare in our region since 1870. The organization's commitment to improved care and patient satisfaction has led to many advances in provider-patient communications tools. We are committed to creating lasting bonds between our patients and providers to ensure the overall well-being of children in our region and beyond. A Patient Portal allows for this communication to reach its optimal potential in a secure and robust way ( Patients and parents are able to do schedule appointments, view lab results, and send messages to providers and much more with the use of this powerful product and its numerous features. This can all be accomplished from a cell phone, tablet or laptop increasing the convenience of use.
This position will work closely with front end staff and providers in all arenas to increase utilization of the patient portal leading to improved patient engagement resulting in stronger, healthier children in our area. They will facilitate knowledge of the portal with patients and front end staff by demonstrating its benefits and ease of use via various instructional modalities including intuitive, interactive training materials. This role will measure uptake via monitoring and reporting of front end staff and patient sign up. Follow-up outreach will be done based on reports/analytics.


Minimum Education
Bachelor's Degree
Minimum Work Experience
2 Year(s)
Specific Requirements and Preferences
Ability to develop training aids including training handbooks, demonstration models, multimedia visual aids, and computer tutorials in order to deliver concise material about new technology
Extensive knowledge of instructional design theory and learning principles
Experience with electronic health records preferred
Required Skills/Knowledge
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
Required Licenses and Certifications

Functional Accountabilities
Professional Practice/Research

1Facilitate maximum utilization of secure messaging with patient portal use via development of educational materials for patients and staff
2Assist in reporting for Meaningful Use requirements related to secure messaging
New Knowledge, Innovations, and Improvements

1Develop instructional aids including training handbooks, demonstration models, multimedia visual aids, and computer tutorials in order to deliver concise material about new technology
2Evaluate effectiveness of training and development programs, and utilize relevant evaluation data to revise or recommend changes in instructional objectives and methods
3Assist in analyzing and assessing training and development needs for individuals, departments, and/or external organizations

Primary Location: Maryland-Silver Spring
Work Locations: Tech Hill 12211 Plum Orchard Drive Silver Spring 20904
Job: Non-Clinical Professional
Organization: Operations
Regular / Temporary: R (Regular)
Position Status: FT - Full-Time
Shift: Day
Work Schedule: M-F 0900-1700

Additional Requirments / Information

Job Capacity:Employee (full-time)
Minimum Education Level:See Job Description
Visa Sponsorship: No
Related Industries:Other

At Children's, we know what it takes to really connect with kids, we're looking for nurses who love a challenge.

Pediatric nurses have to be patient. They have to be understanding, yet able to communicate effectively and honestly with a child and their family about their illness and treatment. And every Children's nurse must have the confidence to take a patient's care into his or her own hands.

At Children's you'll work closely with each patient and their family across a continuum of care - beginning with admission, when you perform physical assessments and take a patient/family history that covers all the vitals.

You'll prepare and carry out a plan of patient care. You'll work with professionals from all Children's health care disciplines. Together you will ensure your patients' progress every step of the way. You will even make rounds with physicians, discussing your patients' conditions and needs.

Professionally, you'll grow like never before.

The nursing practice environment at Children's is ideal for developing your skills to the maximum, increasing your level of responsibility and entering new specialty areas.

Our versatile career ladder, the Program for Professional Advancement (PPA), enables you to move both vertically and laterally across a wide range of clinical, educational and management opportunities. Recently we restructured our nurses compensation package to include:

  • Flexible Scheduling

  • Tuition Assistance

  • Professional Development

  • Clinical Ladder

  • Continuing Education Conferences (local, regional, national)

  • Weekend Incentive Program

  • Exceptional Differentials

  • Preceptorship and Charge Nurse Recognition

  • Certification and Degree Recognition Bonus

  • Collaborate with Internationally-Acclaimed

  • Medical Leaders

  • Pediatric Nursing Fellowships (PICU, NICU, Hematology/Oncology)


Our recent achievement of Magnet status reflects what we’ve known all along: That our nurses are something very special - that their vision, talents, dedication and leadership define a truly exceptional practice environment. We invite you to learn more about our Magnet environment, accomplished by approximately 6% of the nation’s hospitals, and even fewer pediatric centers.

We are also a Beacon Award winner, recognized for our outstanding CICU and PICU environments. In fact, our Pediatric Cardiac Intensive Care Unit is the first in the country to be designated a Beacon Award winner AND our Pediatric Intensive Care Unit is the first in the Northeast region to receive the Beacon designation!

*Children's National Health System has requested along with applying online at you also fill out additional information on their site. Please click 'Apply Online' to begin the application process.

* If you would like to find out more about this position or this particular hospital, please click on the 'Information' button. We realize that you may need further information even if you are not ready to apply for a job at this time.

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