Methodist Health System

CLINICAL PATIENT EXPERIENCE COACH (44592265)
Location: Dallas, Texas - United States
Posted: 2/20/2018

CLINICAL PATIENT EXPERIENCE COACH

Full-time 8:00-4:30 Day
Your Job:
The Clinical Patient Experience Coach (RN) is responsible for supporting system-wide programs, initiatives, projects, and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. This role provides a unique opportunity for an experienced nurse to employ his or her clinical expertise and passion for patient-centered care towards providing others with the support and coaching necessary to improve patient experience in their respective areas.
Your Job Requirements:

Minimum five (5) to seven (7) years of experience and demonstrated ability to achieve results/drive up service scores in the areas of service excellence or customer relations.
Certified Patient Experience Professional (CPXP) certification preferred.
Bachelor's degree (BSN)
Minimum of three (3) years relevant experience in the areas of process improvement, change management, or equivalent.
Proficiency in basic statistical and non-statistical data analysis and the interpretation customer satisfaction/experience data.
Your Job Responsibilities:


Provide internal coaching and consulting to system and hospital-based leadership and staff in order to drive patient experience improvement and help to ensure the achievement of PE-related goals.
Perform assigned unit-level data analyses and process observations in key hospital service areas (i.e., inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. Identify improvement areas and provide recommendations and proposed action plans to local leadership.
Assist leaders in the development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so.
Periodically provide useful and explanatory reporting to key stakeholders regarding improvement progress in the targeted hospital "focus areas".
Identify and evaluate internal and external service-related best practices and implement/promote them across the health system.
Monitor PE change efforts and evaluate results. Perform periodic auditing to ensure the consistent application of evidence-based tools and techniques.
Collaborate with local leaders to prioritize initiatives and facilitate work teams.
Participate in local entity patient experience team meetings and other action committees and provide support for local patient experience champions.
If active, participate in local patient advisory councils and utilize feedback to inform local patient experience strategies and tactics.
Serve as a resource for performance improvement efforts in support of the local patient experience strategy.
Identify learning needs and assist in the design, implementation, and delivery of training interventions aimed at improving facility service performance.
Work closely with other members of the MHS PE team to ensure consistency in the efforts towards maximizing patient experience across the system.
Maintain strong working relationships with PE vendors and user groups.

Additional Requirments / Information

Job Capacity:Employee (full-time)
Minimum Education Level:See Job Description
Visa Sponsorship: No
Related Industries:Health Care

Methodist: Where life shines bright.


For more than 80 years, Methodist Health System has served families and communities in North Texas with compassionate, award-winning, leading-edge health care.


  • Surgeons on our medical staff have made history.

  • Our hospitals have won acclaim.

  • Our researchers have earned national recognition.

  • Our employees have voted Methodist Top 10 Best Places to Work in the Dallas-Fort Worth area - 6 years in a row.


But in all these decades, our mission has never changed - commitment to you, your family, and our community.


Please click below to learn more about our facilities:

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* If you would like to find out more about this position or this particular hospital, please click on the 'Information' button. We realize that you may need further information even if you are not ready to apply for a job at this time.

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