Children's National Health System

Telehealth Nurse Manager - Community Health COE Admin (FT, Main hospital location) (45130522)
Location: Washington, District of Columbia - United States
Posted: 2/20/2018

Telehealth Nurse Manager - Community Health COE Admin (FT, Main hospital location)

Children's National is the leading provider of pediatric care in the Washington, DC, area. Our team of 6,000+ employees provide world-class care in a warm and caring environment designed with kids in mind. Children’s National is a Magnet® designated hospital and is consistently ranked among the best pediatric hospitals in America by U.S.News and World Report.

We’re more than just a hospital, we’re a health system for kids. From our main hospital to our outpatient centers and primary care facilities, we are dedicated to serving children’s health needs in any illness or injury.

As the nation’s children’s hospital, the mission of Children’s National Medical Center is to excel in Care, Advocacy, Research and Education. We accomplish this through providing a quality health care experience for our patients and families, improving health outcomes for children regionally, nationally, and internationally, and leading the creation of innovative solutions to pediatric health challenges.

The Community Health COE Admin team is seeking great candidates for our open Telehealth Nurse Manager position.

This is an in office position and the Telehealth Nurse will initially oversee the Goldberg Advice Nurse team but will eventually support and the Specialty Advice Nurse team as well after 6 months. At this time, Goldberg is centralized but Specialty is not as of yet. As part of the role, the Telehealth Nurse Manager will help to organize the centralization for the Specialty team. After both teams have been added to the responsibility, the total will be 15 staff - 7 for Goldberg and 8 for Specialty. For scheduling, the manager will work a varied shift depending on the needs of the team. Currently, the team works 8am-8pm, Monday through Saturday. Flexibility is key, as the manager will need to be available, especially during times when issues arise.

All nurse managers are responsible to a nurse executive and manage one or more defined areas of organized nursing services and are accountable for nursing services 24/7 as appropriate for the assigned area(s). Nurse managers participate in planning, implementation, management and evaluation of operations, supervision of staff, budget, regulatory readiness and staffing. Nurse managers facilitate an atmosphere of interactive management and the development of collegial relationships among nursing personnel and other health care disciplines throughout the organization.


Minimum Education
Specific Requirements and Preferences
Minimum Work Experience
5 Year(s)

Required Skills/Knowledge
Knowledge of pediatric healthcare standards with related clinical skill competency. Strong knowledge of JCAHO and other regulatory agency requirements.

Required Licenses and Certifications
Registered Nurse in District of Columbia
or Registered Nurse in designated work location
Basic Life Support for Healthcare Provider (BLS)

Functional Accountabilities
Encourage and share new ways of making the right work easier to do
Recognize and share incremental improvements in operations
Promote the success of organizational and department initiatives by clearly aligning programs to the mission
Exemplary Practice
Establishes collaborative relationships with all members of the healthcare team to ensure optimal state of health and well-being of the patients and families served.
Utilizes expertise in cultural competency to enhance relationships, processes, and outcomes for patients/families, ensuring education through face to face or telephonic methods.
Treats every patient/family with dignity and worth, acknowledging their individuality and autonomy.
Engages opportunities to act in the best interest of the patient/family, building trust and confidence, while upholding moral and legal standards of due care.
Consistently evaluates care delivery model, incorporating variours sources of data, (e.g. patient satisfaction data) to improve processes.
Transformational Leadership
Contributes to the development of departmental strategic plans. Supports and communicates the strategic plan to all employees.
Uses budget tools to forcast and make decisions while analyzing and interpreting variances.
Accountable for planning for staffing. Continuously monitors and adjusts staffing based on area needs. Uses trended data (e.g. labor productivitity data) to manage the staffing plans.
Assumes coverage of other areas when the need arises and assumes the responsibility, accountability and level of authority within authorized scope.
Communicates and escalates clinical and administrative issues as appropriate to senior leadership
Employs varied performance measures to analyze and enhance patient outcomes and staff/organization effectiveness.
Ensures regulatory requirements are met and upholds overall safety standards of the work area
Structural Empowerment
Responsible for full implementation of Shared Nursing Leadership and participates in Hospital wide committees.
Promotes staff/unit involvement in the community.
Coordinates mechanisms across systems, institutions, and community to provide continuity of care in collaboration with key stakeholders.
Employs critical attributes of effective collaboration to create, promote, and maintain an environment that supports successful partnership and high performance team outcomes.
Develops and engages ongoing monitoring, and staff and member education to assure environmental management plans provide safe, accessible, effective and functional environment of care.
New Knowledge
Ensures that the practice of nursing is based upon scientific evidence and best practice.
Encourages staff participation in research.
Encourages and facilitates professional certification and further education.

Primary Location: District of Columbia-Washington

Work Locations: Sheikh Zayed Campus 111 Michigan Avenue Washington 20010
Job: Management
Organization: Goldberg Cntr Cmnty Ped Hlth
Regular / Temporary: R (Regular)
Position Status: FT - Full-Time
Shift: Variable
Work Schedule: Days, Evenings, Weekends

Additional Requirments / Information

Job Capacity:Employee (full-time)
Minimum Education Level:See Job Description
Visa Sponsorship: No
Related Industries:Management

At Children's, we know what it takes to really connect with kids, we're looking for nurses who love a challenge.

Pediatric nurses have to be patient. They have to be understanding, yet able to communicate effectively and honestly with a child and their family about their illness and treatment. And every Children's nurse must have the confidence to take a patient's care into his or her own hands.

At Children's you'll work closely with each patient and their family across a continuum of care - beginning with admission, when you perform physical assessments and take a patient/family history that covers all the vitals.

You'll prepare and carry out a plan of patient care. You'll work with professionals from all Children's health care disciplines. Together you will ensure your patients' progress every step of the way. You will even make rounds with physicians, discussing your patients' conditions and needs.

Professionally, you'll grow like never before.

The nursing practice environment at Children's is ideal for developing your skills to the maximum, increasing your level of responsibility and entering new specialty areas.

Our versatile career ladder, the Program for Professional Advancement (PPA), enables you to move both vertically and laterally across a wide range of clinical, educational and management opportunities. Recently we restructured our nurses compensation package to include:

  • Flexible Scheduling

  • Tuition Assistance

  • Professional Development

  • Clinical Ladder

  • Continuing Education Conferences (local, regional, national)

  • Weekend Incentive Program

  • Exceptional Differentials

  • Preceptorship and Charge Nurse Recognition

  • Certification and Degree Recognition Bonus

  • Collaborate with Internationally-Acclaimed

  • Medical Leaders

  • Pediatric Nursing Fellowships (PICU, NICU, Hematology/Oncology)


Our recent achievement of Magnet status reflects what we’ve known all along: That our nurses are something very special - that their vision, talents, dedication and leadership define a truly exceptional practice environment. We invite you to learn more about our Magnet environment, accomplished by approximately 6% of the nation’s hospitals, and even fewer pediatric centers.

We are also a Beacon Award winner, recognized for our outstanding CICU and PICU environments. In fact, our Pediatric Cardiac Intensive Care Unit is the first in the country to be designated a Beacon Award winner AND our Pediatric Intensive Care Unit is the first in the Northeast region to receive the Beacon designation!

*Children's National Health System has requested along with applying online at you also fill out additional information on their site. Please click 'Apply Online' to begin the application process.

* If you would like to find out more about this position or this particular hospital, please click on the 'Information' button. We realize that you may need further information even if you are not ready to apply for a job at this time.

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