Children's National Health System

Senior Program Manager (45130531)
Location: Washington, District of Columbia - United States
Posted: 2/20/2018

Senior Program Manager

The Senior Program Manager will work under the direction of the Director to provide administrative, regulatory, and financial oversight for Department operations. Will manage the day-to-day operations of the Revenue Integrity Department (coding, health information management, and charge master services). Will be responsible for operational success and assist the Director to define strategy/direction in accordance with national standards and CNMC policies and procedures.


Minimum Education
Master's Degree
Specific Requirements and Preferences
Bachelorís Degree in Business Administration, Hospital Administration, Public Administration or other related field required. Masterís Degree or MBA required.
Minimum Work Experience
7 Year(s)
Specific Requirements and Preferences
At least 7 -10 years of progressive related experience. 5 + years supervisory/management experience in related job function.
Required Skills/Knowledge
Expertise in the area of specialty. Demonstrated leadership and management skills. Excellent written and verbal communication skills. Maintains relationships with local and national organizations. Familiar with department budget and financial management, audit compliance and personnel management.
Functional Accountabilities
Information Resources
See the potential in and understand the use of resources and decision-support tools in process and performance improvement.
Identify key areas and projects as well as oversee design and implementation of online training modules.
Actively support the utilization and continuous upgrading of information management capabilities.
Strategic Planning
Contribute to the strategic plan for department services, including short-term and long-term objectives.
Collect and analyze customer and stakeholder feedback and evaluate department effectiveness.
Incorporate findings into plans to modify program and external communication.
Translate contract scope of work into annual work plan.
Gain exposure to operational information that is confidential within the Department and maintain those confidences.
Work with the Director and other involved staff to develop a way to capture and report the key operating statistics and financial performance of the Department.
Program Administration
Develop, implement and evaluate programs, services, policies and procedures, and performance standards to achieve departmental goals. Administer programs within budgetary guidelines.
Troubleshoot operational issues and develop action plans to resolve.
Ensure compliance with CNMC policies and procedures, and regulatory standards.
Attend meetings of the Management Team and accept project assignments that may emanate from those meetings.
Lead, facilitate, and/or participate actively in Department meetings and on assigned project teams
Human Resources and Relationship Management
Hire, train, develop and direct assigned staff to meet departmental objectives. Provide timely coaching and performance feedback.
Ensure performance evaluations, and all other organizational circuit breakers for all staff are complete and on time. Either perform or participate in the annual evaluation of the performance of all employees of the Department. Provide leadership to encourage employees to accomplish major initiatives and special projects.
Deploy staff appropriately to meet business objectives.
Develop and monitor staffing plans/schedules to optimize productivity and ensure quality services.
Establish, build and sustain professional contacts for the purpose of building networks of people with similar goals that support similar interests.
Participate in and develop key relationships with national committees and working groups. Establish and maintain national partnerships with key national organizations.
Budget and Financial Planning
Under the direction of the Director, prepare the annual operating and capital equipment budgets for departments under scope. Participate in financial planning and budget preparation. Manage department budget to ensure financial stability of the department.
Develop annual program and supplementary budgets which correlate to departmental projects and performance objectives. Develop recommendations to meet budget requirements.
Monitor the financial performance of department; track, monitor, and evaluate budget for all line items.
Work with financial personnel within CNMC and outside stakeholders to ensure compliance with departmental budget.
Design and produce statistical and financial data/reports to support the operation of the Department and to guide its future initiatives.
Track revenue/expense increases/decreases and participate in decision-making as to appropriate actions and facilitate necessary actions.
Operations Management
Provide general management oversight for Department.
Interact with Department staff and administrative and clinical stakeholders across organization to identify and implement ways to improve operations.
Explore new methods to improve operations and work with various constituencies to gain acceptance and support implementation efforts.
Communicate operational issues and progress towards goals to Director and others as appropriate.
Ensure complete and accurate minutes as assigned.
Facilitate follow-through to action items.
Organizational Accountabilities (Staff)
Organizational Commitment/Identification Partner in the mission and upholds the core principles of the organization
Committed to diversity and recognizes value of cultural ethnic differences
Demonstrate personal and professional integrity
Maintain confidentiality at all times

Customer Service
Anticipate and responds to customer needs; follows up until needs are met

Demonstrate collaborative and respectful behavior
Partner with all team members to achieve goals
Receptive to othersí ideas and opinions

Performance Improvement/Problem-solving
Contribute to a positive work environment
Demonstrate flexibility and willingness to change
Identify opportunities to improve clinical and administrative processes
Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility
Use resources efficiently
Search for less costly ways of doing things

Speak up when team members appear to exhibit unsafe behavior or performance
Continuously validate and verify information needed for decision making or documentation
Stop in the face of uncertainty and takes time to resolve the situation
Demonstrate accurate, clear and timely verbal and written communication
Actively promote safety for patients, families, visitors and co-workers
Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Primary Location: Maryland-Silver Spring

Work Locations: Dorchester 12200 Plum Orchard Dr Silver Spring 20904
Job: Management
Organization: Finance
Regular / Temporary: R (Regular)
Position Status: FT - Full-Time
Shift: Day
Work Schedule: M-F 0830-0500

Additional Requirments / Information

Job Capacity:Employee (full-time)
Minimum Education Level:See Job Description
Visa Sponsorship: No
Related Industries:Management

At Children's, we know what it takes to really connect with kids, we're looking for nurses who love a challenge.

Pediatric nurses have to be patient. They have to be understanding, yet able to communicate effectively and honestly with a child and their family about their illness and treatment. And every Children's nurse must have the confidence to take a patient's care into his or her own hands.

At Children's you'll work closely with each patient and their family across a continuum of care - beginning with admission, when you perform physical assessments and take a patient/family history that covers all the vitals.

You'll prepare and carry out a plan of patient care. You'll work with professionals from all Children's health care disciplines. Together you will ensure your patients' progress every step of the way. You will even make rounds with physicians, discussing your patients' conditions and needs.

Professionally, you'll grow like never before.

The nursing practice environment at Children's is ideal for developing your skills to the maximum, increasing your level of responsibility and entering new specialty areas.

Our versatile career ladder, the Program for Professional Advancement (PPA), enables you to move both vertically and laterally across a wide range of clinical, educational and management opportunities. Recently we restructured our nurses compensation package to include:

  • Flexible Scheduling

  • Tuition Assistance

  • Professional Development

  • Clinical Ladder

  • Continuing Education Conferences (local, regional, national)

  • Weekend Incentive Program

  • Exceptional Differentials

  • Preceptorship and Charge Nurse Recognition

  • Certification and Degree Recognition Bonus

  • Collaborate with Internationally-Acclaimed

  • Medical Leaders

  • Pediatric Nursing Fellowships (PICU, NICU, Hematology/Oncology)


Our recent achievement of Magnet status reflects what we’ve known all along: That our nurses are something very special - that their vision, talents, dedication and leadership define a truly exceptional practice environment. We invite you to learn more about our Magnet environment, accomplished by approximately 6% of the nation’s hospitals, and even fewer pediatric centers.

We are also a Beacon Award winner, recognized for our outstanding CICU and PICU environments. In fact, our Pediatric Cardiac Intensive Care Unit is the first in the country to be designated a Beacon Award winner AND our Pediatric Intensive Care Unit is the first in the Northeast region to receive the Beacon designation!

*Children's National Health System has requested along with applying online at you also fill out additional information on their site. Please click 'Apply Online' to begin the application process.

* If you would like to find out more about this position or this particular hospital, please click on the 'Information' button. We realize that you may need further information even if you are not ready to apply for a job at this time.

Who's Hiring

NSA Jobs Intel Jobs


Find Entry Level Jobs In:

Phoenix • Tucson • Palm Springs • Sacramento • San Diego • San Francisco • San Jose • Denver • Jacksonville • Miami • Orlando • Tampa • Atlanta • Chicago • Indianapolis • Kansas City • Louisville • New Orleans • Boston • Baltimore • Detroit • Grand Rapids • Minneapolis • Charlotte • Raleigh • Omaha • Atlantic City • Las Vegas • Reno • Buffalo • New York City • Cincinnati • Cleveland • Toledo • Tulsa • Portland • Philadelphia • Pittsburgh • Myrtle Beach • Memphis • Nashville • Austin • Dallas • Houston • San Antonio • Salt Lake City • Richmond • Seattle • Spokane