San Juan Regional Medical Center

Registration Representative-ER (6304599)
Location: Farmington, New Mexico - United States
Posted: 10/8/2018

Registration Representative-ER

Full time Th/Sun 11am-930pm, F/Sat 2pm-1230am Evenings Position Summary:

·         Inspires trust in and offers comfort to patients and families while facilitating access to medical care through the timely and accurate registration of all patients.  Collaborates and communicates with physicians and care departments to facilitate patient flow and personalize the patient experience.   
Required Behaviors:

·         As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values.  These values are our culture, our identity as an organization.  Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks.  Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.
Required Qualifications:

·         High school diploma or equivalent
·         Keyboard skills, typing of 35 wpm, accuracy implied
·         Ability to operate a computer and other office equipment (copy machines, scanners, fax machines, etc)
·         Prior experience in data entry and the ability to enter information accurately into computer
·         Ability to communicate clearly and effectively in English
·         Ability to set priorities in dealing with multiple demands and interruptions
·         Ability to obtain necessary personal and financial information from patients who are ill and/or under stress
·         Ability to work effectively with a team of varying personalities and cultures
·         Excellent customer service skills
·         Willingness to ask patients for co-payments and deposits, as appropriate
·         Flexibility in schedule to accommodate the needs of the patients and the department
Preferred Qualifications:

·         Some post high school education
·         Knowledge of medical terminology
·         Knowledge of third-party payers, billing requirements, and reimbursement methods
·         Prior experience in working in patient registration or a related healthcare field
·         Advanced keyboard and computer skills
·         Ability to communicate effectively in a second language such as Navajo or Spanish
Duties and Responsibilities:

·         Accurately obtain, input, scan, and distribute all necessary information related to a patient's registration for inpatient, emergency, and outpatient services, in order to create and maintain an accurate medical record for the purpose of treatment and billing.
·         Ensure all scheduled patients are pre-registered and pre-register other patients when possible.  Department goal for pre-registrations as a percentage of scheduled patients is 100%.
·         Verify the accuracy of information on all pre-registered patients upon arrival, and make appropriate corrections to the system as necessary to ensure accurate records. 
·         Ensure timely access to care by responding promptly to registration requests received by phone, fax or in person.
·         Verify eligibility at the time of pre-registration or registration according to policy.  Department goal is to verify 100% of inpatients and DSU patients and 100% of outpatients with certain insurances.
·         Follow managed care procedures, as applicable, to obtain authorizations for services in order to ensure payment and minimize denials.
·         Clearly explain all required forms to patients and obtain their signatures.
·         Provide excellent customer service by appropriately greeting and responding to inquiries from patients, visitors, and physicians and directing patients and visitors to their destinations. 
·         Maintain an acceptable level of registration accuracy as defined by the department's Quality Assurance goals.
·         Go to patient rooms and obtain signatures on all required forms for direct admits and/or when a form is missing.
·         Maintain all department logs, reports, and records.
·         Attend monthly department meetings, in-service training, and other meetings as required to maintain professional growth and/or comply with hospital policy.
·         Each employee is responsible for implementing SJRMC's Service Standards into their daily work.
                           Safety ą Courtesy ą Effectivenessą Stewardship
·          Other duties as assigned.
Physical Demands, Environmental Work Conditions, and Sensory Requirements:

·         Must be able to walk, sit, and stand for long periods of time.
·         Ability to withstand frequent exposure to ill patients.
·         May need to work alongside caregivers in unpleasant or stressful situations, such as emergency conditions of patients, angry or upset families involved in death and/or graphic injuries.
·         Vision and hearing acuity within normal range.

Additional Requirments / Information

Job Capacity:Employee (full-time)
Minimum Education Level:See Job Description
Visa Sponsorship: No
Related Industries:Customer Service

San Juan Regional Medical Center is a 240 bed acute care hospital with a level III trauma center located in Farmington, New Mexico. In August 2006, an $83 million expansion was completed which added 72 new private patient rooms, most with fresh air balconies. The expansion also added 8 new operating suites, all with ceiling-mounted boom technology, a new public cafe, a healing garden, a well equipped staff/physician exercise room, and a new Central Sterile Processing facility. The older part of the facility is undergoing renovation, with all patient rooms being converted to private. Much of the renovation is completed, including the new staff-only cafe, and a spacious Cardiac and Pulmonary Gym.

We realize that it takes more than technology and a modern facility to treat people. At San Juan Regional Medical Center a team of dedicated well-trained professionals continually deliver quality health care. For our team members, it's about successfully blending skill, commitment and compassion in the course of caring.

*San Juan Regional Medical Center has requested along with applying online at you also fill out additional information on their site. Please click 'Apply Online' to begin the application process.

* If you would like to find out more about this position or this particular hospital, please click on the 'Information' button. We realize that you may need further information even if you are not ready to apply for a job at this time.

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